Trust – a Tale of Two Worlds – part 3.

Trust frameworks. Enter the trust framework – the digital version of a social contract. The trust framework is an online document that publishes the tools and rules together with an assessment and enforcement infrastructure that operationalizes them. In most cases the...

Trust – a Tale of Two Worlds – part 2.

Identity The effectiveness of a social contract at its core depends on identity. A recent poll on Presidential popularity demonstrates the point. There was a significant difference in approval ratings across recent polls based on whether the respondent was identified...

Trust – a Tale of Two Worlds – part 1.

Our digital world is becoming more and more intertwined with our natural world. We transact with digital currency. We buy goods sight unseen through digital storefronts. Our world view is formed by digital news outlets and social interactions from around the globe....

Putting Together the Customer Mosaic

Information is a very good thing. Communication service providers (CSPs) need data generated by their customers’ service usage to do everything from basic billing to network optimization. It might seem obvious that information about a customer’s data usage could also...