Putting Together the Customer Mosaic

Information is a very good thing. Communication service providers (CSPs) need data generated by their customers’ service usage to do everything from basic billing to network optimization. It might seem obvious that information about a customer’s data usage could also...

How to Make a Trillion Good Decisions

We judge leaders by how well they make big, strategic decisions. But corporate success also depends on how well the rank-and-file employees make thousands of small decisions. — Frank Rohde In the business world, every decision that impacts your employees,...